How is our unlimited plan different from the others?
Most other unlimited plans through major network carriers are set up for up to 20GB of data or tethering, What this means is that after you have used your allowed amount of tethered data, your unlimited service is now throttled down to near dial-up speeds. Unlike those unlimited plans, our plan is set up for a true unlimited high-speed experience.
What does unlimited service really mean?
If you are an average user we are perfect for you! We don't have data caps or overage charges. Our plans include unlimited high-speed data for things like streaming music, movies and surfing the web. Illegal activities and excessive gaming would be considered abuse of our plans.
What does it mean to be a data abuser?
Data abusers are those who purposefully push limits or knowingly conduct illegal activity like torrenting. If you are consistently burning near a terabyte of data a month, that is not what is considered normal internet usage. In these cases, we would talk to you about splitting your account into two accounts to handle your needs more appropriately.
What is the average household users data usage?
The average American household uses around 100 to 200GB of data per month. Family sizes vary so this is a good place to start.
Once i sign-up, do i own the account and the device?
You are the owner of the device after your 7 day trial period. 4G LTE WiFi LLC is the owner of all accounts. You are responsible for paying the first month up front along with the cost of your equipment. You can cancel your subscription with us at any time by simply giving us 72-hours before your next billing cycle.
Do I get a trial period?
Yes! We have a 7-day refund policy. You have 7-days after purchasing your service and equipment to try it out and love it. If you don't, simply notify us for return instructions and let us know you want to cancel. We will give you the return instructions for the equipment and suspend the service. Once the equipment is received in its original packaging and working order we will give a refund on the full cost of the service, equipment and return shipping Charge, less $75.00 for Sim Card Activation & Restocking Fee.
Do your plans throttle?
No, we do not throttle! All unlimited data plans are subject to the Fair Usage Act. So if you have high data usage and you are in the middle of a rush hour your speeds could slow down , Once the traffic jam clears up your speeds go right back up. It doesn't mean it will happen, all it means is it can happen.
I live in the middle of nowhere, can i still get coverage?
We have service that covers nationwide. As Long as you are in a ATT Cellular Service Zone, See Our Maps
I like to travel, can i take this with me?
Yes, you can. A good gauge when traveling is if you have cell coverage you will have internet coverage.
Do I have to sign a contract or have my credit run?
We do not require a contract or a credit check. Our plans are month to month. Each payment prepays the next 30-days.
Can i put my account on hold or pause it for a month or two?
Yes, you can. Just contact customer service and they will explain the details for you.
What are the average speeds?
You can generally expect speeds up to 60 Mbps However this will depend entirely on location and people in your household using the data at the same time,
How many devices can I use on my equipment?
We feel comfortable telling you-you can run up to 6 devices at one time. Just remember that the speeds you are receiving are being shared between those devices.
Can I travel internationally with my service?
We only support coverage in the USA.
How do I know when my bill is due?
Your bill will be auto drafted from the account you signed up with 27-30 -days after you sign up for service.
If I cannot pay my bill, what happens?
Due to our pre-paid model if payment is not received we suspend the account. You can always call in to pay it at a later time and pay a $20.00 reactivation fee.
How old do I have to be to subscribe?
You do need to be the legal age of consent. If you are under 18 then a parent will need to hold the account in their name.
How long will it take to receive my equipment?
We ship USPS Priority Mail. It typically takes approx 3-5 business days.
How do I set it up?
Our Routers Come plug and Play Ready. DO NOT CHANGE THE ROUTERS FACTORY SETTINGS, THIS WILL VOID YOUR 90 DAY WARRANTY !
*** 90 Day Router Warranty***
I want to sign up, how do i get started.
Simply Call Toll Free 1-833-333-WiFi (9434)
AT&T Coverage Map > Click Here and Put In Your Zip Code >>> https://www.att.com/maps/wireless-coverage.html
Dark Blue Is In The AT&T 4G LTE Cellular WiFi Service Area
Brand-new, unused, item in its original packaging
|Features:||4G, WiFi Router||Network Connectivity:||Wired-Ethernet (RJ-45), Wireless-Wi-Fi 802.11b, Wireless-Wi-Fi 802.11g, Wireless-Wi-Fi 802.11n|
|Bundle Description:||4G router with AT&T 4G data plan||Number of LAN Ports:||4|